Privacy Policy maju369 – Your Data Protection Is Our Priority

At maju369, we understand that trust is the foundation of our relationship with every user. We therefore take our responsibility to protect the personal information you share with us very seriously. This Privacy Policy clearly outlines the types of data we collect, how it is used, how we protect it, and your rights as a maju369 platform user.

By using the maju369 platform — whether via web browser or mobile app — you agree to the terms set out in this Privacy Policy. If you do not agree, please discontinue use of our platform.

01 Information We Collect

Maju369 collects your personal information through several means when you use our platform. The types of information collected are as follows:

1.1 Account Registration Information

• Full name as per identity document
• Date of birth for age verification
• Active email address
• Mobile phone number
• Account password (stored in encrypted form)
• Country and state of residence

1.2 Identity Verification Information (KYC)

• Copy of MyKad, passport, or valid identity document
• Proof of residential address such as a utility bill or recent bank statement
• Bank account or e-wallet details for transaction verification purposes

1.3 Platform Usage Information

• Records of gaming activity, deposits, and withdrawals
• IP address and device information used
• Browsing data such as pages visited and session duration
• General geolocation data (country/state)

02 Purpose of Data Use

Every piece of information we collect is used for a specific and lawful purpose. The table below outlines the primary purposes for which your data is used:

03 Sharing Information with Third Parties

Maju369 does not sell, rent, or disclose your personal information to external parties for commercial purposes. However, in certain situations, we may need to share your data with the following parties:

• Payment processors: To facilitate your deposit and withdrawal transactions securely.
• Technology service providers: Technical partners who help us operate the platform securely and efficiently.
• Regulatory authorities: When required by law or a valid court order.
• Identity verification team: Registered and trusted third-party KYC service providers.

All third parties involved are required to comply with strict confidentiality agreements and may only use your data for the purposes that have been agreed upon.

04 Use of Cookies and Tracking Technologies

Maju369 uses cookies and similar tracking technologies to enhance the user experience. Below are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login and navigation. These cookies cannot be disabled.
• Performance Cookies: Collects information on how you use the platform to help us improve our services.
• Functional Cookies: Saves your preferences such as language and display settings for a more personalised experience.
• Analytics Cookies: Helps us understand aggregate usage patterns for continuous improvement.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect some features of the maju369 platform.

05 Data Security

The security of your personal information is maju369's top priority. We implement a range of technical and organisational security measures to protect your data from unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL data encryption for all information transfers
• Two-factor authentication (2FA) system for account access
• Continuous security monitoring 24 hours a day, 7 days a week
• Regular security audits by independent parties
• Internal access restricted on a need-to-know basis
• Password storage in irreversible hashed form

While we take all reasonable steps to protect your data, no system can guarantee absolute security. In the event of a security breach involving your data, we will notify you within the timeframe required by applicable law.

06 Data Retention Period

Maju369 retains your personal information for as long as your account is active or as needed for service purposes. After account closure, certain data may still be retained for a specified period to meet legal obligations, resolve disputes, or comply with audit requirements:

• KYC and identity records: Retained for up to 7 years after account closure in accordance with AML requirements.
• Financial transaction records: Retained for up to 7 years for audit and tax compliance purposes.
• Platform activity log: Retained for 12 months for security and troubleshooting purposes.
• Support communication records: Retained for 3 years for service reference and improvement purposes.

07 Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal information held by maju369:

To submit any request related to your privacy rights, please contact our team via email at [email protected] or via 24/7 Live Chat. We will process your request within 30 days of receipt.

08 Children's Privacy

Maju369 Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children or minors. If we discover that a child's information has been collected without our knowledge, we will take immediate action to delete that information and close the account in question.

If you believe a minor has registered on our platform, please contact us immediately so that appropriate action can be taken promptly.

09 Links to Third-Party Sites

Maju369 may contain links to third-party websites in certain contexts. This Privacy Policy applies to the maju369 platform only. We are not responsible for the privacy practices of other websites and encourage you to read their privacy policies before providing any personal information.

10 Privacy Policy Amendments

Maju369 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. Any amendments will be posted on this page with a clear update date.

We encourage you to review this page periodically. For significant amendments, we will notify you via your registered email or in-platform notification. Continued use of the maju369 platform after amendments are published will be considered your acceptance of the updated terms.